# RGB hardware support (iCUE & Chroma)
# How do I enable / disable RGB hardware
In the "Plugins" section of the Wallpaper Engine settings, you can find the iCUE & Chroma SDK plugin. You can enable or disable this general RGB plugin from being loaded by marking the checkbox on the left. You can also click on the cogwheel symbol next to it to further configure individual parts of it.
Additionally, RGB support can be toggled off on each wallpaper. At the top of each wallpaper's property list, you can find the Enable LED effects option if the plugin is enabled which allows you to control if you want an individual wallpaper to control your RGB lights.
# The RGB hardware colors seem too bright
By default, we are boosting the RGB colors a bit. On most wallpapers, this tends to subjectively look better but if you do not like it, you can turn it off by disabling the Boost LED colors option in the settings of the RGB plugin.
# My RGB hardware does not work
Wallpaper Engine is not capable of directly communicating to your RGB hardware, all color information are sent to the RGB drivers first. If one or more pieces of hardware are not working, the issue must be on the software side of your hardware vendor. Some very old hardware is not fully supported anymore by these hardware vendors and will not work. Keep in mind that this is nothing we can fix on our end.
If the Plugin section of Wallpaper Engine settings is not visible at all to you, you are likely missing or have a broken installation of the Visual C++ Redistributable for Visual Studio 2015 which is mandatory for these features to work. You can download this package from the Microsoft website and install it, this should fix the issue after a system restart:
# Problems with RGB hardware after hibernation
In rare cases, hibernation may cause RGB hardware to stop working in combination with Wallpaper Engine. If some or all of your RGB hardware stops working correctly after your system wakes up from hibernation, try enabling the Safe start after hibernation option in the General tab of the Wallpaper Engine settings, this solves these types of issues for the majority of affected users.
Additionally, you can use the Plugin load delay option at the bottom of the Plugins tab of the Wallpaper Engine settings to delay the connection attempt that Wallpaper Engine makes to your RGB hardware. You can try a value of 30 seconds and test if that fixes the problem for you.
Some hardware such as Corsair system memory (RAM) have software controls disabled by default, meaning that your memory modules will not light up according to Wallpaper Engine unless you allow this in the iCUE software settings. Make sure the "Enable full software control" option in your iCUE device settings in the memory section is selected:
Double-check this option for any other hardware parts which are not working properly.
Note that iCUE is used in exclusive mode, this means that Wallpaper Engine will take priority over other iCUE-compatible software such as games. If you want your games to animate your keyboard, go to the Performance tab of the Wallpaper Engine settings and set the Other applications fullscreen option to Stop (free memory) to stop wallpapers while in-game. Alternatively, disable either the RGB plugin or disable the RGB option on individual wallpapers.
For support with Corsair iCUE hardware, please contact Corsair directly:
Should you run into any issues with Corsair's support, you can still reach out to us and we will see if we can help you.
Most problems related to Razer RGB hardware can be fixed by doing a clean reinstallation of the Razer software suite while Wallpaper Engine is turned off:
- Turn off Wallpaper Engine completely. This is very important, do not skip this.
- Uninstall all Razer software from your computer through Windows.
- Redownload the latest version of Razer Synapse 3 and install it. Important: Make sure to also reinstall the Chroma Connect module in Razer Synapse itself.
- Restart your computer, do not launch Wallpaper Engine before restarting Windows.
See if this resolves your issues with your RGB hardware. For additional support with Razer hardware, please contact Razer directly:
Should you run into any issues with Razer's support, you can still reach out to us and we will see if we can help you.
# Razer Synapse 2 and older
We only support Razer Synapse 3 or newer. If you are using Razer Synapse 1 or Razer Synapse 2, make sure to fully uninstall them and upgrade to the latest version of Razer Synapse. In the past, some users had issues with remnants of old Razer Synapse having been left on their system. If you had Razer Synapse 2 or older installed and have issues with your RGB lighting or even experience crashes with the RGB plugin being enabled, you may need to find any leftovers of old Razer Synapse versions on your system and delete it.
If your Razer hardware is relatively old and does not support Razer Synapse 3 or newer, unfortunately its RGB lighting is not compatible with Wallpaper Engine.